HCL Clara

Conversational UX Design for Enterprise Automation Platforms

HCL Clara Interface

Creating an AI assistant that doesn't just understand commands, but communicates through human-like expressions and emotions. Clara needed to transform cold enterprise automation into warm, intuitive conversations that made complex software feel approachable.

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Role UX/UI Designer
Goal User Interface
User Experience
Year 2021-2023
HCL Clara AI Assistant Interface

The challenge of humanizing enterprise AI

Enterprise software users were struggling with traditional command-line interfaces and rigid chatbots that provided no emotional feedback or personality. The existing automation tools felt cold and intimidating, creating barriers for non-technical users who needed to interact with complex enterprise systems.

The core challenge was designing an AI assistant that could bridge the gap between powerful enterprise functionality and human-centered interaction. Clara needed to feel approachable and trustworthy while maintaining the sophistication required for enterprise automation tasks.

Clara AI Assistant Interface States

Creating Clara's emotional language

The breakthrough came through designing a comprehensive facial expression system that could communicate Clara's state in real-time. Each expression was carefully crafted to convey specific interaction moments – from the focused look during processing to apologetic expressions when encountering errors, and celebratory states when tasks completed successfully.

The expression system evolved through multiple iterations, starting from basic wireframe concepts to fully rendered emotional states with color-coded backgrounds that reinforce the message: red for errors, green for success, and blue for neutral interactions. This visual feedback transformed user interactions from cold command exchanges into empathetic conversations.

Clara Expression System Design Process
Clara Emotional States and Color System

Performance Insights

Beyond the conversational interface, Clara needed a comprehensive dashboard for administrators to monitor usage patterns and optimize performance. The challenge was translating complex chatbot interaction data into actionable insights for enterprise teams.

The dashboard features an intuitive card-based layout displaying key metrics like message volume, session length, and completed actions. Clean data visualization helps administrators understand user engagement patterns and make data-driven improvements to Clara's conversational experience.

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This project is under NDA.

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